Accessibility refers to the implementation of digital services in such a way that anyone can use and understand them.

The EU Directive on the Accessibility of Public Sector Websites and Mobile Applications implemented on 22 September 2016 requires that the accessibility of all organisational web services which it concerns is ensured by 23 September 2020. However, content published after 23 September 2018 must be accessible by 23 September 2019. All mobile services must be compliant with the accessibility requirements by 23 June 2021 at the latest.

Although its accessibility requirements primarily concern public administration or organisations managing public administration tasks, the directive also affects a large number of other organisations offering public services. Such organisations include companies undertaking legally degreed tasks, such as inspection offices and insurance companies offering pension and accident insurance. The accessibility requirements also concern digital services relating to the provision of strong online authentication whose implementation is supported by the authorities. Certain public sector companies offering digital water and energy management, transport and postal services are also subject to the accessibility requirements.

In addition, the digital services provided by the following parties must be accessible starting 1 January 2021 insofar as they are offered to customers or the wider public:

Credit institutions as intended in chapter 1, section 7 of the Act on Credit Institutions (610/2014)

  • Payment institutions as intended in section 5, paragraph 2 of the Act on Payment Institutions (297/2010)
  • Investment services as intended in chapter 1, section 13, paragraph 1, clause 1 of the Act on Investment Services (747/2012)
  • Insurance companies as intended in chapter 1, section 1, paragraph 1 of the Insurance Companies Act (521/2008)
  • Insurance associations as intended in chapter 1, section 1, paragraph 1 of the Local Mutual Insurance Associations Act (1250/1987).

Expert assistance

The expertise of Edita Prima’s own document management system’s designers ensures that all the accessibility requirements are observed. Even now, our experts are working to ensure that the online and PDF forms of various organisations are compliant with the requirements set forth in the EU directive.

Towards a better customer experience and accessibility

We have surveyed our client organisations’ satisfaction with our services in November 2018. Nearly 90% of our clients were clearly satisfied with our service as a whole, and only a few respondents were notably unsatisfied.

Here, at Edita Prima, we strongly believe that it is possible for us to implement customer communications that enhance our customers’ experience and improve our services’ accessibility today. Our humble thanks for all the valuable customer feedback we have received.